Evalueren en leren van ICT-projecten

Bestuurskunde, vol. 29, pp. 71–80

Abstract

How to evaluate and learn from IT-projects Governmental IT-projects regularly make the news due to issues about the quality of end results, planning or costs. The Elias report, which is based upon a Parliamentary Inquiry, recommends to evaluate more and learn from the outcomes of these evaluations. However, the report does not give guidance on how to evaluate. The question thus remains: what constitutes a good evaluation of governmental ICT-projects, and what characteristics should be addresses in evaluation research. After careful study of various scientific disciplines, the researchers developed an extensive reference model, including additional suggestions for defining methods, the evaluation process, and criteria on how to evaluate an evaluation. After using this reference model in a content-analytical document analysis, it became clear that many evaluation reports are not being shared with other professionals or practitioners, that reports often lack a specifically formulated research question, and that conclusions and additional reflections are limited. There is room for considerable improvement in the evaluation of ICT-projects.

Authors 2

1. W.L. Bronsgeest Aachen

   Leiden University · University of Twente · Belastingdienst

   Affiliation as printed

   belastingrecht verbonden aan de Universiteit Leiden. Hij is tevens werkzaam als adviseur bij het Centre for Tax Policy and Administration bij de OESO in Parijs

   managementteam van de Directie IV van de Belastingdienst

   verbonden aan het Center for eGovernment Studies (CFES) van de Universiteit Twente, en duovoorzitter van de Koninklijke Nederlandse Vereniging van ICT-en Informatieprofessionals (KNVI)

2. Rex Arendsen Aachen

   Leiden University · University of Twente · Belastingdienst

   Affiliation as printed

   belastingrecht verbonden aan de Universiteit Leiden. Hij is tevens werkzaam als adviseur bij het Centre for Tax Policy and Administration bij de OESO in Parijs

   managementteam van de Directie IV van de Belastingdienst

   verbonden aan het Center for eGovernment Studies (CFES) van de Universiteit Twente, en duovoorzitter van de Koninklijke Nederlandse Vereniging van ICT-en Informatieprofessionals (KNVI)