July 01, 2019 conference-paper Conceptual Modeling Meets Customer Journey Mapping: Structuring a Tool for Service Innovation IEEE Conference on Business Informatics DOI: 10.1109/cbi.2019.00068 OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 21 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Strategieebene 2023 Springer eBooks book-chapter Business, Management and Accounting Digital Innovation in Industries 0 citations 1 result References 0