June 01, 2004 article Expectations, performance, and citizen satisfaction with urban services Journal of Policy Analysis and Management DOI: 10.1002/pam.20020 OpenAlex Authors 0 Author list not loaded yet. Cited by 4 stored of 417 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Public service equity and stakeholder satisfaction: evidence from 56 countries on how parents, teachers, and students respond to gender gaps in education 2026 International Public Management Journal article Social Sciences School Choice and Performance Open access 0 citations Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives 2024 Public Management Review article Social Sciences Public Policy and Administration Research Open access 13 citations Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries 2024 International Public Management Journal article Social Sciences Public Policy and Administration Research Open access 4 citations Quality standards, implementation autonomy, and citizen satisfaction with public services: cross-national evidence 2020 Public Management Review article Social Sciences Public Policy and Administration Research Open access 47 citations 4 results References 0