May 10, 1999 article The relationship between total quality management practices and operational performance Journal of Operations Management DOI: 10.1016/s0272-6963(98)00046-1 OpenAlex Authors 0 Author list not loaded yet. Cited by 4 stored of 1,536 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Dynamic capabilities-enabled servitization: the role of exploitative quality management 2025 Production Planning & Control article Business, Management and Accounting Service and Product Innovation Open access 4 citations Quality-Aware Resource Model Discovery 2021 Applied Sciences article Business, Management and Accounting Business Process Modeling and Analysis Open access 3 citations Quality-Aware Resource Model Discovery 2021 RWTH Publications (RWTH Aachen) article Business, Management and Accounting Business Process Modeling and Analysis Open access 0 citations Performance measurement of the complaint and failure management process 2020 Quality Management Journal article Business, Management and Accounting Management Systems and Quality Improvement 5 citations 4 results References 0