December 18, 2011 article Financial performance and customer service: An examination using activity-based costing of 38 international airlines Journal of Air Transport Management DOI: 10.1016/j.jairtraman.2011.12.002 OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 33 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access Optimizing Airline Performance and Strategy: A KPI-Driven Approach for Chief Country Officers 2026 preprint Economics, Econometrics and Finance Aviation Industry Analysis and Trends Open access 0 citations 1 result References 0