August 09, 2011 article Open access An expanded servicescape perspective Journal of service management DOI: 10.1108/09564231111155088 Full text (OA) OpenAlex Authors 0 Author list not loaded yet. Cited by 1 stored of 595 Search Sort Most cited Newest Oldest Patent citations Title Any typearticle review book-chapter conference-paper preprint dissertation book dataset other Any fieldAgricultural and Biological Sciences Arts and Humanities Biochemistry, Genetics and Molecular Biology Business, Management and Accounting Chemical Engineering Chemistry Computer Science Decision Sciences Dentistry Earth and Planetary Sciences Economics, Econometrics and Finance Energy Engineering Environmental Science Health Professions Immunology and Microbiology Materials Science Mathematics Medicine Neuroscience Nursing Pharmacology, Toxicology and Pharmaceutics Physics and Astronomy Psychology Social Sciences Veterinary Open access “Touching” services: tangible objects create an emotional connection to services even before their first use 2020 BuR - Business Research article Business, Management and Accounting Consumer Retail Behavior Studies Open access 12 citations 1 result References 0